Your COVID-19 Questions Answered
March 26, 2020
In this uncertain time, it’s essential to be well-informed. The following links from the reputable sites of the American Medical Veterinary Association, the state of New York, and the Centers for Disease Control and Prevention will help you as a pet parent make smart, fact-based decisions for the benefit of you and your furry family.
These New Protocols Will Protect You, Your Pet & Our Staff
March 19, 2020
Due to the increase in COVID-19 positive infected people in our area, we are no longer having clients enter Malta Animal Hospital.
If you are COVID-19 positive, have been exposed to someone who is COVID-19 positive or are showing any cold or flu-like symptoms, please stay at home. You can ask someone healthy to drive your pet to us or you can also request a video consult by downloading the Teletails App and using code MALTA.
If you are healthy and have not been exposed to a positive COVID-19 case, we ask that you call the office phone at 518.309.6258 when you arrive for your appointment. Please tell us your name and your pet’s name, as well as your cell phone number and your car model and color. A veterinary technician will come out to your car and bring your pet inside. We will then call you to go over your pet’s history and any necessary diagnostics or treatments. The doctor will keep in touch with any findings or updates. We will collect payment over the phone and then bring your pet back to you.
For food and medication pick up, please remain in your car and give us a call. Tell us your car type and we will handle payment over the phone, delivering your items to your car.
We will continue our rigorous sanitizing schedule, keeping sick staff at home and monitoring updates as they are available. Our goal is to continue to take care of your pet’s needs through these challenging times. Please allow a little more time as we navigate this process while trying to keep our staff and community healthy.
We’re Minimizing Risk & Maximizing Safety
March 16, 2020
Hello Malta Animal Hospital Family,
In light of COVID-19 concerns, we have taken steps to make sure our extended community remains as safe as possible. We are now offering digital appointments to complement ongoing in-office care through TeleTails. If you would like, you can connect with the same doctors you know and trust, all from the comfort of your home through your smartphone.
We wanted to offer a system that will provide more flexibility in the way that we deliver care.
What does this mean for you? Nothing changes at the hospital at all. We’d love to continue to see you and your pet in person, and please remember to be sure to always call in case of emergency.
If you are interested in connecting digitally, you will need to download the TeleTails mobile app and enter our code MALTA. The TeleTails team at Teletails.com is happy to walk you through any of the set-up process if you need help!
Some important details:
· TeleTails connects you with our veterinary team. You will not be talking to a third-party veterinarian.
· Consultations will cost $66.
· Not all ailments are good fits for telemedicine. We will be up-front with you and conservative as always.
Please note, TeleTails is meant to supplement, and not replace, your pet’s office visits. Any in-person follow up will be billed separately. Currently, only clients with smartphones will be able to utilize this service.
We only offer telehealth services to patients with whom we have an active, existing relationship. We have included an example of ailments which are often fits for digital care, but please remember that this list does not guarantee your pet will not have to come into the hospital for additional tests/an in-person exam.
· Coughing, sneezing, URI signs
· Diabetic care and management
· External parasites (fleas, ticks, mites, etc.)
· Gastrointestinal upsets, intestinal parasites
· Hospice care
· Lameness evaluations
· Limited mobility patients and clients
· Medication refills
· Nutritional counseling
· Progress exam
· Stressed/anxious pets
· Suture checks
· Weight management
We are going to do our very best to be available to you and your pets; however, coverage is limited to working hours. You can anticipate a one-hour turn-around around in response, but we may occasionally be delayed due to an in-office emergency.
**Please remember to always call the office directly at 518-309-6258 in case of an emergency.