Updated Protocols to Protect You, Your Pet & Our Staff
At Malta Animal Hospital we are continuing with curbside care which has been very successful in providing quality veterinary care to our clients and patients. Due to our commitment to safety, sanitizing, ventilation efforts and our limited building access, we plan to continue with curbside care throughout the winter months as the COVID cases have increased in our area and we want to make sure we keep our community and staff safe.
We are allowing exceptions for entering our building for family members wishing to be with their pets during euthanasia. Before entering the building, we will be using a no-touch thermometer to take temperatures of pet parents (needing to be below 100 F), along with a covid-19 screening
form to fill out.
When you arrive for your appointment we ask that you call the office at 518-885-2550. Please let our Client Service team know your name, your pet's name, as well as your cell phone number and your car model and color. At that time our Client Service team will take a form of payment to hold until after the appointment. A veterinary technician will then come out to your car and bring your pet inside. We will then call you to go over your pet's history and any necessary diagnostics or treatments. The doctor will keep in touch with any findings or updates.
Download the PetDesk app today at (link to website download). Register using the email address we have on file and Ta Da! All of the information will already be there. You can request appointments, refill medications, gain loyalty points and more! We love our new app and hope you will too!
Planning Ahead for Your Pets
Unprecedented times call for creative solutions, as well as careful preparation. As you craft a plan for dealing with the COVID-19 crisis, it’s important that you not forget to factor in your furry family members. That can mean everything from packing a go-bag for your pets to designating a friend or relative to take care of them, should you fall ill.
The New York State Veterinary Medical Society recommends taking several proactive steps to ensure that you and your pet emerge from this pandemic safe and sound. If you’re sick, these include avoiding contact with your pets as much as possible by designating another member of your household to take care of them and keeping petting, snuggling, and kissing to a minimum.
You might also want to wash your hands before and after all interactions and clean pet bedding, leashes, collars, dishes, and toys the same way you would clean other surfaces in your home.
Even if you feel completely fine, it’s a good idea to prepare for the worst. Take the time to ask a friend or relative if they’re willing to care for your pets in the event you are unable to care for them yourself and provide that person with a key to your home and your contact information.
You’ll also want to:
- Gather up all your pet’s essentials – food, bedding, medication, toys, collar, up-to-date identification, medical records – into a go-bag.
- Record important information about your pet so that you can easily access it during an emergency.
- Have crates and other supplies on hand for quick movement if necessary.
- Talk with any potential boarding facilities to see if they can offer safe shelter for your pet during a health emergency.
- Update animal vaccines (Rabies, Bordetella) in the event that boarding becomes necessary.
- If your pet is on medication, ask us for an extra supply.
- Ensure all medications are documented with dosages and administering instructions.
- If you do not have a yard, be sure to have extra cleaning products and newspaper/puppy pads on hand if you cannot leave your home to walk your dog.
A few other things to keep in mind: if your neighbors have pets and are quarantined and unable to take care of their own animal companions, you might consider volunteering to help them. That is, of course, if you yourself are in good health. And, while we’re all still under shelter-in-place orders, please only schedule appointments with us when your pet requires essential or emergency care.
If you have questions about these recommendations or if we can help in any way, don’t hesitate to call us at (518) 885-2550. And please stay safe!
Your COVID-19 Questions Answered
In this uncertain time, it’s essential to be well-informed. The following links from the reputable sites of the American Medical Veterinary Association, the state of New York, and the Centers for Disease Control and Prevention will help you as a pet parent make smart, fact-based decisions for the benefit of you and your furry family.
These New Protocols Will Protect You, Your Pet & Our Staff
Due to the increase in COVID-19 positive infected people in our area, we are no longer having clients enter our building at Malta Animal Hospital.
If you are COVID-19 positive, have been exposed to someone who is COVID-19 positive or are showing any cold or flu-like symptoms, please stay at home. You can ask someone healthy to drive your pet to us or you can also request a video consult by downloading the Teletails App and using code MALTA.
If you are healthy and have not been exposed to a positive COVID-19 case, we ask that you call the office phone at 518-885-2550 when you arrive for your appointment. Please tell us your name and your pet's name, as well as your cell phone number and your car model and color. A veterinary technician will come out to your car and bring your pet inside. We will then call you to go over your pet's history and any necessary diagnostics or treatments. The doctor will keep in touch with any findings or updates. We will collect payment over the phone and then bring your pet back to you.
For food and medication pick up, please remain in your car and give us a call. Tell us your car type and we will handle payment over the phone, delivering your items to your car.
We will continue our rigorous sanitizing schedule, keeping sick staff at home and monitoring updates as they are available. Our goal is to continue to take care of your pet's needs through these challenging times. Please allow a little more time as we navigate this process while trying to keep our staff and community healthy.